Siempre recibo un error al entrar en "My promotions"

  • 3 respuestas
    • Jesus80
      Jesus80
      Bronce
      Registro: 11-15-2007 Artículos: 62.536
      Hola

      Bueno te agradeceria mucho mecontaras que te han dicho :)

      Quiza es solo un bug.

      Saludos
      Jesus
    • GLunPy
      GLunPy
      Bronce
      Registro: 03-06-2009 Artículos: 2.077
      Esta es la respuesta que me dieron. Espero sea útil a algun jugador que tenga este problemita.. =] Y yo lo probaré ahora.

      Hello Eduardo, Thank you for contacting Full Tilt Poker Support. We are sorry to hear that you are having difficulties when trying to access the My Promotions page. We can understand how frustrating it may be. We appreciate your patience and understanding while we work towards rectifying this situation. We would suggest the following in an effort to resolve this issue: 1) Please close all programs and Internet Explorer Windows. 2) Open only one window of Internet Explorer. 3) Click on "Tools" in the main menu and select "Internet Options". 4) Click on the Programs tab. 5) Check the box titled: "Internet Explorer should check to see whether it is the default browser" or "Tell me if Internet Explorer is not the default browser" 6) Switch to the "Connections" tab and click the "LAN settings" button. 7) If there is a check in the box beside "Automatically detect settings", please uncheck the box. 8) Click "OK" to save the LAN settings. 9) Click "OK" to save your Internet options. 10) Restart your computer to ensure the settings take effect. Start Full Tilt Poker and see if you are able to access the page successfully. However, if you are still experiencing any difficulties, I would like you to visit the following link http://whatismyipaddress.com Then use the following instructions to send us a screenshot of the above link open in Internet browser: 1) Press the "Print Scrn" key on your keyboard. 2) Run "mspaint" by clicking on the "Start" button or Windows logo in the corner of your screen, then "Programs" (or "All Programs" if you are using Windows Vista), then "Accessories", and then "Paint". 3) In the MS Paint program, click "Edit" and then "Paste" to paste your screenshot. Please keep the image and its attributes unchanged. 4) Click "File" and then "Save", and save the screenshot in JPEG format to a convenient location. 5) Attach the screenshot file you saved to your reply to this message. We will review your screenshot and advise you further on this issue. In your reply, please also provide us with the following information: 1. What operating system are you using? 2. What web browsers do you have installed? Please specify the name and version of every browser that is installed on your system. 3. Do you have Internet Explorer set as your default browser? If no, please specify which program is currently set as your default browser. 4. What security applications are currently installed on your computer? Please specify the name and version of each application. 5. Are you connecting from home or a public location such as a school, workplace, hotel, cafe, etc.? 6. What type of Internet connection are you using, and who is the Internet service provider? 7. Are you connecting wirelessly? Once we have received this information and screenshot, we will be able to provide you with the most appropriate troubleshooting steps. Full Tilt Poker provides links to third-party websites and products as a courtesy to our players, and neither endorses nor assumes responsibility for the use of these products or websites, which are independent of Full Tilt Poker. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion. Regards, Jay Technical Representative Full Tilt Poker Support ---------------------------------------------------------------------- Please remember never to give out your password or enter account details over the Internet. Full Tilt Poker staff will never ask you for your password. For your security, always keep this information a secret. Learn, Chat, and Play with the Pros at Full Tilt Poker ----------------------------------------------------------------------
    • Jesus80
      Jesus80
      Bronce
      Registro: 11-15-2007 Artículos: 62.536
      Hola

      Bueno, solo para confirmiar a mi no me sucede nada de problemas, prueba lo que te dicen.

      Saludos
      Jesus