Hola
Esta es la respuesta del soporte de stars:
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Hello,
Thank you for contacting PokerStars.
PokerStars has recently experienced some technical difficulties on the site.
However, these issues have been resolved now and normal play has resumed.
We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.
If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,
select:
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days to be
processed.
We appreciate your patience and understanding.
Regards,
Daniel C.
PokerStars Support Team
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Esperemos que nos retornen algo
