Pues ya me contestaron el mail desde support de full tilt, te lo dejo para que lo leas jesus.
Hello Jose, Thank you for your email. After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past. During this login $115.00 was lost on the tables in legitimate hands. That is, the funds were not deliberately lost to a specific player in a fraudulent manner. Please rest assured that we have taken the appropriate action against any accounts involved in this fraudulent activity however for security reasons we are unable to release any information about any other account. To further understand this issue, we kindly ask you to answer the following questions if applicable: 1) Have you given your login information to a family member or friend? 2) Have you given your login information to any third party websites? 3) Do you often leave the 'Remember Password' button checked? 4) Have you recently downloaded any third party software (data mining programs, e-books etc.)? Finally, regarding any potential reimbursement I'm afraid we will not be able to refund you the money. From our perspective the money was lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity. Do not let our denial of reimbursement function as any slight to you as a customer. We are by no means insinuating that you are putting in a false claim or attempting to defraud Full Tilt Poker. However, please know that compromised accounts are never the result of any security issues on the part of Full Tilt Poker. Almost always a logical explanation can be deduced after examining the off-site activity of any given username. Our records indicate that you have changed your password at this time and are back in control of your account. If you have any other questions please let us know. We're happy to help. Regards, Keith N Security and Fraud Full Tilt Poker
En resumen, efectivamente alguien se loggeo desde españa con mi cuenta, pero que desde su punto de vista fueron perdidas "legitimas" con manos "legitimas" con jugadores "legitimos", que recuerde si no le di a alguien mis pass o bla bla bla sarta de tonterias, y que no me pueden recuperar el dinero por que puede ser que este haciendo un fraude (aunque dicen que no es lo que dan a entender) de que haya perdido dinero y que como no estaba en mi computadora pues puedo pedir un reembolso diciendo que se metieron a mi cuenta, en fin ya pues... ni modo ya cambie mi contraseña y haber que pasa.
..esperemos que el maldito que hizo el login para perder 115 dlls sea atrapado..
